Last Updated: October 2026
1. Information We Collect
When you book a technician or contact Sonyservice center, we collect the following limited operational information strictly required for service delivery:
- Contact Information: Full name, 10-digit mobile phone number, WhatsApp contact number, and email address (if provided).
- Service Location: Residential or commercial address, building name, flat number, and neighborhood in Mumbai.
- Appliance Details: Sony TV model number, screen size, serial number (optional), and description of symptoms (e.g. red blinking light, blank screen, lines).
- Generated Service Ticket: Unique tracking identifier (e.g. `SONY-MUM-XXXXXX`).
2. How We Use Your Information
Your information is used solely for legitimate business operations:
- Dispatching senior field engineers to your doorstep in Mumbai.
- Communicating quotation details, diagnostic reports, and repair progress via Phone or WhatsApp.
- Issuing digital service invoices, GST receipts, and 90-day warranty certificates.
- Fulfilling warranty service claims and customer support queries.
3. Strict No-Spam & No Data Sharing Policy
We do not sell, rent, trade, or monetize your personal information to third-party marketing brokers or advertisers. Your details are accessible only by our direct technical coordinators, dispatch supervisors, and the technician assigned to your ticket.
4. WhatsApp Communication
When you opt to dispatch your service ticket via WhatsApp, our communication occurs through standard WhatsApp end-to-end encrypted messaging strictly to coordinate technician arrival and invoice delivery.
5. Data Security & Storage
We implement industry-standard technical measures to protect customer data from unauthorized access, accidental alteration, or disclosure. Physical intake sheets at our Santacruz West workshop are stored in secured administrative archives.
6. Your Rights
You have the right to request access to the personal information we hold about you or request deletion of historical records once the 90-day warranty period expires. To exercise these rights, contact us at 09136119779 or visit our workshop.