Terms & Conditions

Last Updated: October 2026 • Effective Date: Immediate

1. Introduction & Acceptance of Terms

Welcome to Sonyservice center ("Company", "we", "us", or "our"), operating from Shop no 7, gulam nabi manzil, Hasnabad Ln, near jama Masjid, Willingdon, Santacruz (West), Mumbai, Maharashtra 400054. By engaging our services via phone call, WhatsApp, online booking form, or walk-in workshop visits, you agree to be bound by these Terms and Conditions.

2. Nature of Service & Independent Status

Sonyservice center is an independent third-party consumer electronics repair and technical maintenance specialist center specializing in post-warranty and out-of-warranty repairs for Sony Bravia televisions and related audio-visual electronics. We are not owned by, affiliated with, or an authorized direct subsidiary of Sony Corporation. All brand names and model trademarks are used solely to indicate equipment compatibility.

3. Doorstep Inspection & Diagnostic Estimates

• Inspection Charge: A nominal doorstep diagnostic fee starting from ₹299 applies when a technician visits your residence in Mumbai. If you approve the repair quotation and proceed with the work, this diagnostic fee is 100% waived.
• Written Quotations: Technicians will inspect the television, decode error codes (e.g., red light blinking codes), and provide a fixed quotation before commencing any component-level replacement or micro-soldering.
• Customer Approval: No paid repairs or parts replacements will be executed without prior explicit consent from the customer.

4. Service Warranty & Exclusions

• 90-Day Standard Warranty: All genuine replacement parts (such as LED backlight strips, SMPS power supplies, T-Con timing boards, and microcontrollers) and service labor carry an official 90-day warranty from the date of completion.
• Exclusions: The warranty is rendered void if the television suffers subsequent physical liquid spillage, intentional breakage, accidental drop damage, lightning strikes, or tampering by unauthorized third-party technicians during the 90-day period.

5. Transportation & Workshop Intake

Over 85% of repairs are conducted directly at your premises. In rare instances where advanced BGA chip reballing, panel tab COF laser bonding, or prolonged burn-in testing is required, the television or circuit board will be transported to our Santacruz West workshop with a physical and digital intake receipt.

6. Limitation of Liability

While our technicians take utmost precautions adhering to ESD (electrostatic discharge) safety standards, Sonyservice center shall not be liable for pre-existing internal micro-cracks in LCD/OLED glass substrate panels that manifest during standard disassembly due to prior mechanical impact.

7. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to our services shall be subject exclusively to the courts of Mumbai, Maharashtra.