Last Updated: October 2026
1. Service Appointment Cancellation
- Free Cancellation: Customers may cancel or reschedule a scheduled doorstep appointment at any time before the assigned technician departs from our Santacruz workshop, with zero cancellation penalties.
- Cancellation After Arrival: If an appointment is cancelled after the technician has arrived at your address, only the standard doorstep inspection fee (₹299) applies to compensate the engineer's transit time and diagnostic labor.
2. Diagnostic Fee Policy
When our engineer inspects your Sony television at your doorstep, they will explain the root fault and provide a fixed quote. If you choose to approve the quotation and proceed with the repair work, the diagnostic fee is 100% waived.
3. Post-Repair Warranty Refund Policy
We pride ourselves on doing the job right the first time. In the extremely rare circumstance where a replacement component (such as a backlight array or SMPS board) fails during the 90-day warranty window, and our technical team is unable to rectify the issue after secondary inspection:
- We will process a 100% refund of the replacement spare part cost.
- Refunds are processed within 5 to 7 business days directly to your original payment mode (UPI, Net Banking, or Cash voucher).
4. Non-Refundable Scenarios
Refunds cannot be granted under the following circumstances:
- Physical liquid spillage, panel glass cracking, or severe external impact occurring after repair completion.
- Interference or tampering with repaired components by third-party technicians during the 90-day period.
- Unrelated secondary faults arising in completely separate circuits (e.g. an HDMI port failure occurring months after a backlight repair).
5. How to Request a Refund
To request a refund or dispute a charge, please call our accounts manager at 09136119779 or visit our Santacruz West workshop with your invoice and ticket number.